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GEL’s Group Human Resources Customer Service Charter

15 Jul 2015

We promise:


• To be accessible when you need us; and we will communicate with you accurately and concisely.
• You can trust us to be reliable and worthy of your trust. We will keep your personal information accurate, safe and secure.
• You can rely on our service quality as we aim to deliver high quality products and services – first time, every time and on time.
• We aim to make our policies, systems and procedures easy to understand, our processes efficient and we will address any enquiries or issues promptly and effectively – with minimum inconvenience to you.
• We guarantee that our people will be courteous, helpful, knowledgeable and empowered to deal with any concerns which you may have.
• We will keep you informed of any issues that we become aware of that may affect you and the services that we provide to you.
• We will make it easy for you to report any problems or complaints to us.
• We will continuously strive for excellence using your feedback to continually improve our processes and proactively work with you to deliver solutions that improve business efficiency and productivity, reduce costs and improve the quality of life for our employees.