The following email was received from a customer who left his iPad and which was recovered on a Delta aircraft by GCG St. Thomas GM, Mr. Jahmal Dyer. An employee found it last October and failed to return it. Through a whistleblower, this month, and through Jahmal’s leadership, the employee returned it. Jahmal then personally contacted APPLE to find the owner of the iPad as he had no other way of knowing. Mr. Michael McCall, Training Consultant with Glory Global Solutions was so appreciative that he sent the following email to Mr. Dyer:
“To whom it may concern:
Good afternoon! I am writing this email to commend Mr. Dyer. I travel constantly and am too often confronted with challenges. As a corporate trainer and a former retail administrator of a large bank, I can tell you that during these challenging moments, customer service is the one thing that truly sets any of us apart from our competitors. Recently, Mr. Dyer reminded me of what exceptional service should be.
Mr. Dyer, I thank you from the bottom of my heart for your help during the lost item process and I truly appreciate your care in such a trying situation. Your example is one to be followed as you’re what I consider an ideal “human” representation in an industry full of automation that is often lacking in kindness. I applaud you for your OUTSTANDING customer service skills and your dedication to those who depend on you. Keep up the amazing work and thank you again!”
Michael McCall | Glory Global Solutions